If you order before 1pm and your item is in stock, your order will be dispatched the same day. We provide multiple postage options for both UK and International customers:
United Kingdom
Royal Mail 1st Class Next day postage that usually arrives the next working day. This service is untraceable and does not need to be signed for.Royal Mail 1st Class Recorded (signed for): Next day postage that usually arrives the next working day. Someone will need to be in to sign for the parcel. If nobody is in, you will receive a delivery note with options to get it redelivered or collect it from your local post office. Recommended for more valuable orders.
Royal Mail Special Delivery: Guaranteed next day delivery from date of posting. This can be tracked online and needs to be singed for upon delivery. Recommended for very valuable/urgent orders
International
Royal Mail Airmail: Delivery to European countries within three working days; delivery to worldwide countries within five working days. This service is untraceable and does not need to be signed for.Royal Mail International Signed For: Delivered at the same speed as Royal Mail Airmail (3-5 working days) and require a signature upon delivery.
Royal Mail Airsure: Available to a limited selection of countries, Airsure orders receive priority handling in the UK and abroad so can arrive up to one day faster than Airmail. They can be tracked online and require delivery confirmation.
Please note: Tracking numbers are only available on request. Please email sales@thegametrain.com with your order details to request your tracking number.
Returns
We offer a 7 day no quibble returns policy. Where goods are not faulty (for instance, if they are incompatible with your setup), we are unable to refund postage.If your product is faulty on arrival or develops a fault within 30 days of purchase, we will exchange or replace it for you.
All goods must be returned in complete condition, with full packaging.
For returns, please contact sales@thegametrain.com with your order details and reason for return.
